Shipping Policy
At Serae, every order is carefully packed and shipped with love — so you can unwrap your new favorite pieces feeling confident and cared for.
Processing Time
All orders are processed within 1–3 business days after payment is confirmed.
During holidays or high-demand periods, processing times may extend slightly — but we’ll always keep you updated by email.
Shipping Time & Rates
| Region | Estimated Delivery | Shipping Cost |
|---|---|---|
| United States | 5–10 business days | Free (limited-time offer) |
| International | 7–14 business days | Calculated at checkout |
Once your order ships, you’ll receive a confirmation email with your tracking link so you can follow it every step of the way.
Delays & Customs
We’re not responsible for delays caused by postal carriers or customs, but our support team will help you resolve any delivery issues quickly.
For international orders, customs fees or import taxes may apply depending on your country — these are the buyer’s responsibility.
Missing or Damaged Orders
If your package arrives damaged or goes missing, please contact us within 7 days at admin@serae.shop with your order number and photos if applicable.
We’ll investigate and make it right.
Need Help?
We’re always happy to assist — just email admin@serae.shop or message us on Instagram @serae.us
Promise
We ship fast. We ship safely. And we ship beautifully — because every Serae order should feel like a gift.