Shipping Policy
Shipping Policy
At SERAE, we are committed to delivering your order safely and efficiently. Please review our shipping policy below.
Processing Time
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
During periods of high demand, holidays, or promotional events, processing times may be slightly extended.
Estimated Delivery Times
| Region | Estimated Delivery | Shipping Cost |
|---|---|---|
| United States | 8–13 Business Days | Free Shipping |
| International | Varies By Location | Calculated At Checkout |
Delivery estimates are not guaranteed and may vary depending on carrier operations, customs processing, weather conditions, and local delivery services.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing tracking information so you can monitor your shipment's progress.
Customs & International Orders
International orders may be subject to customs duties, taxes, or import fees determined by the destination country. These charges are the responsibility of the customer.
Lost, Delayed, or Damaged Orders
If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of delivery or expected delivery.
Please include your order number and any relevant photos so we can assist you as quickly as possible.
Contact Us
For shipping questions, order updates, or support requests, please contact:
admin@serae-shop.com
SERAE — Premium Tesla Styling for Model 3 & Model Y.